Why Better Claim Started
Better Claim was created from a deep commitment to fairness and advocacy. With a background as a financial adviser before transitioning to an NDIS support worker, I witnessed firsthand the struggles people face when they can no longer work due to illness or injury.
One experience stood out: Victoria was assisting a client who, due to a debilitating condition, could no longer work. The client, overwhelmed and unaware of her entitlements, reached out to her superannuation fund in desperation. Without any professional guidance, she requested to cancel her insurance, worried about the fees, as she would no longer have an income and would not be able to work again.
The fund cancelled her insurance without a single mention that she could be entitled to a life-changing Total and Permanent Disablement (TPD) payout. This shocking oversight left her entirely unaware of her rights, leaving Victoria appalled by the lack of communication and support.
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The other issue was that the only support available to clients came with high fees and inadequate assistance. There had to be a better way! A transparent, compassionate service that empowers clients during their most vulnerable moments.
Partnering with Sophie, an ethical lawyer who shared this vision, they founded Better Claim to guide clients through TPD, death, terminal illness, and income protection claims.
By working with NDIS and medical professionals, Better Claim bridges gaps in the system and advocates for fairness, empowering individuals to make informed decisions.
At Better Claim, we believe everyone deserves guidance and respect in life’s toughest moments.
Why choose us?
At Better Claim, we believe that the success of a claim is not just about achieving a favorable outcome but about ensuring that the journey to that outcome is as smooth, compassionate, and empowering as possible. Unlike others in the industry, we don't measure our success purely on claim approvals but on how we make a difference in our clients' lives.
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Client centred care
We put extra time and effort into understanding each client's unique situation. From the moment you reach out to us, we prioritise your well-being, ensuring that your journey is met with empathy, clarity, and unwavering support.
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Expedited decision timeframes
We effectively work to streamline the claims process by providing insurers with accurate, comprehensive information from the outset. Our approach goes beyond merely responding to requests—we anticipate needs, ensuring decision-makers have everything required to expedite your claim.
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Fair and transparent fees
At Better Claim, our fees are designed with fairness in mind. We only charge for successful claims, with a structure tailored to the claim type. Complex cases are charged at a low, flat percentage, while simpler claims are billed based on time and effort. To ensure fairness, all fees are capped and communicated transparently from the start.
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Partnerships for better outcomes
We build strong relationships with insurers, and medical professionals to ensure a smooth and efficient claims process. By working together, we reduce delays and deliver the best possible results for our clients.
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Integrity and authenticity
Transparency, honesty, and integrity guide every aspect of our work. We’re committed to ensuring that our actions are always aligned with the best interests of our clients, not dictated by external pressures or fee structures. If you have a legitimate entitlement, we’ll ensure you receive what you’re rightfully due.
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Compassionate support
We understand the challenges our clients face during difficult times. Our support is about more than untangling legal and administrative complexities, it’s about standing with you when you need it most, offering guidance and compassion throughout the process.
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Your privacy is our priority
Your personal data is handled with the utmost care. We have implemented strong IT solutions and processes to ensure its protection. Safeguarding your information is a responsibility we take seriously.
Take the first step to a better future.
When your world shifts because of illness or injury, it’s easy to feel overwhelmed. But you don’t have to do this alone. At Better Claim, we’re here to walk with you—offering clarity, compassion, and the support you need to move forward with confidence.
You could be entitled to financial support within your super, and we’re here to help you find out.