Legal Hub
Your Privacy
At Better Claim (a business of Australian Centre of Health Governance and Legal Innovation Pty Ltd), we are committed to respecting and protecting your privacy. We collect and use your personal information only for the purpose of delivering our services, improving your experience, and fulfilling our obligations to you. We comply with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth).
You may update your personal details at any time by contacting us in writing via email. All personal information provided to us is handled securely. We use encryption technology and secure server systems to safeguard your data in transit and storage. Please note that Better Claim does not store credit card details on our servers.
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Collection, Storage and Use of Your Information
We collect and retain personal information that you provide through our website or directly via phone, email or other interactions. This may include your name, contact details, and information relevant to your matter or enquiry. We may also collect additional information where required to provide services, respond to your feedback, or communicate with you.
We may use your information to:
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Provide legal or advisory services;
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Communicate with you, including by email or phone;
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Send updates, newsletters or marketing materials (if you opt-in);
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Improve our website, systems and customer service; and
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Comply with our legal obligations.
You may unsubscribe from marketing communications at any time by following the relevant link in the message or contacting us directly.
We do not use your information for purposes unrelated to our service delivery or obligations without your consent.
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Disclosure to Third Parties
We do not sell or trade your personal information. We may disclose your information only:
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To service providers and contractors who assist us in operating our business (such as IT providers or marketing platforms),
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Where required by law (e.g., court order, subpoena, legal obligation),
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To protect our rights, property or the safety of our clients or others, or
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As part of a business restructure or sale, under appropriate confidentiality arrangements.
If any service providers are located outside Australia, we take reasonable steps to ensure they comply with our privacy standards.
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Data Security
We take reasonable precautions to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our systems are regularly reviewed and updated in line with best practice security protocols and applicable laws.
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Cookies & Website Tracking
Our website may use cookies to enhance your browsing experience and analyse website traffic. Cookies are small data files stored in your browser that help us understand user behaviour. They do not access personal information stored on your device.
You can choose to disable cookies via your browser settings; however, doing so may affect your ability to use certain features of our website. We may also use tools such as Google Analytics or similar to collect anonymous site usage statistics and serve relevant advertisements based on browsing behaviour.
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External Links
Our website may include links to external websites for your convenience. These links do not constitute our endorsement, and we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
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Changes to This Policy
We may update this privacy policy from time to time to reflect changes in legal requirements or our business practices. The most current version will always be available on our website. We encourage you to check back regularly to stay informed.
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Contact Us
If you have any questions or concerns about your privacy or how your personal information is handled, please contact us at:
Better Claim Australian Centre of Health Governance and Legal Innovation Pty Ltd
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We aim to respond to all privacy-related enquiries within 48 hours.